My Oracle Support Banner

Bill And Account Level Payments Are Failing In ECE When Updating Balance In ECE Cache (Doc ID 2900272.1)

Last updated on NOVEMBER 15, 2022

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.3.0 and later
Information in this document applies to any platform.

Symptoms

In a customer environment,occasionally Bill and Account level payments are failing in Elastic Charging Engine (ECE) when updating balance in ECE cache.

Steps to reproduce:

1. Set nonLinearRating = True
2. Initiate a Credit-Control Request Initiate (CCR-I) request
3. Initiate a Credit-Control Request Update (CCR-U) request
4. Purchase a first usage one time topup bundle
5. NULL pointer exception error is observed in ecs log and cm pinlog

Error in ecs log:

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.