ECM - Customer/account Details Are Not Displayed When Event Is Created With Account/customer Focus (Doc ID 2902165.1)

Last updated on OCTOBER 18, 2022

Applies to:

Goal

ECM - customer/account details are not displayed when event is crated with account/customer focus

Simulation steps:

use case 1:

1. Create a manual case (AML_SURV)
2. Create an event for above case through event details page using account focus. (fcc_cust_acc)
3. Account is getting displayed in account tab.
4. Corresponding customer is not getting displayed in customer tab

use case 2:

1. Create a manual case (AML_SURV)
2. Create an event for above case through event details page using customer focus. (fcc_cust_acc)
3. Customer is getting displayed in customer tab.
4. Corresponding account is not getting displayed in account tab
 

Solution

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