Not able to access queues and alerts in application UI (Doc ID 2903561.1)

Last updated on OCTOBER 24, 2022

Applies to:

Symptoms

Not able to view the queue details in Queue Management for all the users

Steps to Reproduce the issue:
Step1: Access the application UI (TF or CS)
Step2: Try to open queue and alerts

Actual Behavior:
Not able access queues and alerts in UI (screen is shown empty with an pop up "Error"

Expected Behavior:
Able to access queue and alerts in UI without any issue

Error encountered:

[18-10-22 05:49:58,088 GMT AM] [ERROR] [WEB] [TFANALYSTGVA] [NA] [ SANCTIONS ]Exception occured in Alerts Count Service
java.lang.NullPointerException: null
at com.oracle.ofss.sanctions.investigation.impl.FunctionCodeBasedOnUserImpl.getFunctionCode(FunctionCodeBasedOnUserImpl.java:37) ~[TFLTService.jar:?]
at com.oracle.ofss.sanctions.investigation.impl.AlertsCountZipperDAOImpl.getAlertsCount(AlertsCountZipperDAOImpl.java:59) ~[TFLTService.jar:?]
at com.oracle.ofss.sanctions.investigation.services.AlertsCountZipper.getAlerts(AlertsCountZipper.java:102) ~[TFLTService.jar:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_271]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_271]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_271]
at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_271]

Changes

 NA

Cause

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