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Not Able to Navigate to Account from Customer 360 Page by Clicking on Account Hyperlink (Doc ID 2903980.1)

Last updated on OCTOBER 28, 2022

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 4.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

 On : 4.0.0.0.0 version, ENV - Environment

Not able to navigate to account from customer 360 page by clicking on account hyperlink in 4.0.0.0.0

Recently upgraded to V4.0.0.0.0.  Now we are unable to navigate to Account from the Customer 360 page by clicking on the Account hyperlink.
Upon clicking on the Account hyperlink, the page freezes and a java script error error occurs. 
ERROR
-----------------------

Failed to load resources ouaf/userMapSupport.js
Failed to load resources ouaf/cm/cm_commons.js

Cause

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In this Document
Symptoms
Cause
Solution
References


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