Auto Accept E2B Service is Getting Stuck / Running Very Slowly for one Reporting Destination (Doc ID 2906196.1)

Last updated on JULY 13, 2023

Applies to:

Goal

Auto Accept E2B service is not working intermittently.

Identified that incoming files from one reporting destination are causing an issue in the Auto Accept E2B process.

For example, a few lines below are causing delays in processing (Taken from the Interchange logs on Transaction Server - Typically C:\ESM\Logs:

The line

similarly another file  

Note: These were large files with many Events and Products, so will take some time, this causes other reports pending Auto-Accept to effectively become 'stuck' behind these long-running auto-accept reports.

What can be done, so that other reports are not blocked by these long-running Auto-Accept cases?
 

Solution

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