Cash Adjustment Reason Not In "new" Account (Doc ID 2906356.1)

Last updated on NOVEMBER 06, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Cash Adjustment Reason not in "new" account

When processing a 'modification' of a payment in the Payment Maintenance tab; and selecting a 'reason' from the drop down list, only the account where the payment is being reversed from shows the reason code. The account were the account is posted to does not show the reason code, it shows the original payment reason code.

EXPECTED BEHAVIOR
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System should show the modified reason code details for the account were the posting happened also not only the account from where the payment is reversed.

STEPS
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The issue can be reproduced at will with the following steps:
1. In Payment Maintenance screen moved certain amount from CWP to Loans by taking account having masters and child accounts.
2. Reverse the amount from Masters Account.
3. Post the loan accounts and verify the reason code.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have the reason code details on the account where payment posting happened, it will have the original payment reason code only.

Cause

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