My Oracle Support Banner

Credit Note Matched With Credit Note Request By Resolving Discrepancy DWO Reason Are Failing To Post (Doc ID 2906776.1)

Last updated on NOVEMBER 02, 2022

Applies to:

Oracle Retail Invoice Matching - Version 19.0.1 and later
Information in this document applies to any platform.

Symptoms

When attempting to  post the CN resolving with reason DWO,
the following error occurs.

ERROR
-----------------------
Unable to retrieve segments for Account Type RCA for docId xxxx for code xxx for set of books xxxxxx


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create the credit note request cost  
2. Create a credit note with with cost discrency of the CNR
3. Match the creidt note with DWO
4. Post the credit note.
5. Noticed the CN not posted thrown the error with missing mapping for RCA and reason of CBC.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.