Credit Note Matched With Credit Note Request By Resolving Discrepancy DWO Reason Are Failing To Post (Doc ID 2906776.1)

Last updated on APRIL 05, 2024

Applies to:

Symptoms

When attempting to  post the CN resolving with reason DWO,
the following error occurs.

ERROR
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Unable to retrieve segments for Account Type RCA for docId xxxx for code xxx for set of books xxxxxx


STEPS
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The issue can be reproduced at will with the following steps:
1. Create the credit note request cost  
2. Create a credit note with with cost discrency of the CNR
3. Match the creidt note with DWO
4. Post the credit note.
5. Noticed the CN not posted thrown the error with missing mapping for RCA and reason of CBC.

Changes

Cause

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