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Evidence Tab - Comments & Attachments Created By & Date Are Updating To Parent Case Owner & Sysdate (Doc ID 2906939.1)

Last updated on NOVEMBER 07, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

In Parent case evidence tab after merging the child case, the child case comments and attachments are added with created by as Parent case owner and created date as sysdate, which should be fixed with Child case actual user who added the comments and attachments.

Cause

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In this Document
Symptoms
Cause
Solution


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