Discount Cancellation - Valid To Middle Of The Cycle Is Not Working As Expected
(Doc ID 2908312.1)
Last updated on APRIL 16, 2024
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
On : 12.0.0.4.0 version, Pipeline Manager
Customer is facing discounting issue while it is being cancelled in middle of the cycle.
Below is the cycle/usage level validity settings:
Valid from Middle of the cycle - Prorated discount
Valid to Middle of the cycle - Prorated discount
Valid only part of the cycle - Full
Product Proration Setting:
Purchase - Prorated (Calculate the charge based on the amount used)
Cancel - Full (Charge for the entire cycle)
The discount has been purchased on 17th October'22 and cancelled on 15th Nov'22. Bill cycle is 1 i.e. 1st Nov, 2022.
Here both product and discount event are "cycle forward monthly".
ACTUAL BEHAVIOR
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Proration upon cancellation is not working as expected and customer getting the full month discount in cancellation also.
EXPECTED BEHAVIOR
-----------------------
Upon Cancellation, the discount should trigger positive charge for period (16th Nov to 30th Nov) as it fullfils the 2nd criteria (Valid to Middle of the cycle - Prorated discount) of discount validity rule but no positive charge is getting triggered.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |