Discount Cancellation - Valid To Middle Of The Cycle Is Not Working As Expected (Doc ID 2908312.1)

Last updated on APRIL 16, 2024

Applies to:

Symptoms

On : 12.0.0.4.0 version, Pipeline Manager

Customer is facing discounting issue while it is being cancelled in middle of the cycle.

Below is the cycle/usage level validity settings:

Valid from Middle of the cycle - Prorated discount
Valid to Middle of the cycle - Prorated discount
Valid only part of the cycle - Full

Product Proration Setting:

Purchase - Prorated (Calculate the charge based on the amount used)
Cancel - Full (Charge for the entire cycle)

The discount has been purchased on 17th October'22 and cancelled on 15th Nov'22. Bill cycle is 1 i.e. 1st Nov, 2022.
Here both product and discount event are "cycle forward monthly".


ACTUAL BEHAVIOR
---------------

Proration upon cancellation is not working as expected and customer getting the full month discount in cancellation also.


EXPECTED BEHAVIOR
-----------------------

Upon Cancellation, the discount should trigger positive charge for period (16th Nov to 30th Nov) as it fullfils the 2nd criteria (Valid to Middle of the cycle - Prorated discount) of discount validity rule but no positive charge is getting triggered.

Changes

Cause

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