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"Unable to load data. An unknown error has occurred" Pops Up When Clicking On Projects Tab In P6 Web (Doc ID 2908519.1)

Last updated on NOVEMBER 15, 2022

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 20.12.14.0 to 20.12.16.0 [Release 20.12]
Primavera P6 Enterprise Project Portfolio Management - Version 21.12 to 21.12.10.0 [Release 21.12]
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 22.1 to 22.10 [Release 22.1 to 22.10]
Information in this document applies to any platform.

Symptoms

When attempting to browse the Projects tab on P6 Web, the following error occurs.

ERROR
----------------
"Unable to load data. An unknown error has occurred"

STEPS TO
----------------
The issue can be reproduced intermittently with the following steps:

  1. Log on P6 Web.
  2. Click on Projects -> EPS
  3. Above error pops up.

Cause

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In this Document
Symptoms
Cause
Solution
References


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