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Can Not Perform Bill Debit Adjustment on Negative Item Bill (Doc ID 2908643.1)

Last updated on NOVEMBER 18, 2022

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.22.0 and later
Information in this document applies to any platform.

Symptoms

There are negative items due to proration and therefore negative tax needs to be debited 100% to 0.
However, there is error when a Bill Level Debit Adjustment to 100% debit a negative bill is posted with this input flist:

  op_ar_bill_adjustment input flist
# number of field entries allocated 20, used 8
0 PIN_FLD_POID POID [0] 0.0.0.1 /bill 16835636299 4
0 PIN_FLD_AMOUNT DECIMAL [0] 0
0 PIN_FLD_PROGRAM_NAME STR [0] "opcode"
0 PIN_FLD_PERCENT DECIMAL [0] 100
0 PIN_FLD_FLAGS INT [0] 2
0 PIN_FLD_REASON_ID INT [0] 2
0 PIN_FLD_REASON_DOMAIN_ID INT [0] 24
0 PIN_FLD_DESCR STR [0] "[Refund] case1"

From Customer Center, the view remains on Bill Adjustment window and nothing happens, no error messages.

ERROR in cm.pinlog:
-----------------------
fm_ar_substitute_tax_bal_impacts error
  <location=PIN_ERRLOC_PCM:1 class=PIN_ERRCLASS_APPLICATION:4 errno=PIN_ERR_BAD_ARG:4>
  <facility=0 msg_id=410 version=0>

Cause

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In this Document
Symptoms
Cause
Solution
References


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