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Start This SA Is Unchecked For Stopped SA When Previous Customer Has Stopped And Pending Stopped SAs (Doc ID 2909043.1)

Last updated on NOVEMBER 15, 2022

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.1.0 to 2.7.0.3.0 [Release 2.7]
Information in this document applies to any platform.

Goal

On: 2.7.0.3.0 version, CI - Customer Information

Start This SA is unchecked for Stopped SA when Previous Customer has Stopped and Pending Stopped SAs

This bug happened after installing September 2021 roll-up patch. Could be related to 2.7.0.3.0 <Patch 30833154> / 2.7.0.1.0 <Patch 30612560>

Scenario: The previous customer has SAs on a premise that is in Pending Stop and Stopped. Start Premise on a new customer using the Start/Stop page. The SA Start Confirmation page will show both SAs but the Stopped SA (from the previous customer) has the Start This SA unchecked.

Expected Result: Both SAs should have the Start This SA checked.
 

Solution

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In this Document
Goal
Solution
References


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