P6 Web Services Shows FAILED_NOT_RESTARTABLE When Starting the Server in WebLogic (Doc ID 2910135.1)

Last updated on APRIL 18, 2024

Applies to:

Symptoms

When attempting to use P6 Web Services the server will not start and the following error occurs.

ERROR
----------------------- 

Could not initialize index information for harvester data archive.
The store named "WLS_DIAGNOSTICS" has not yet been opened.

Full Error
----------------------
<Critical> <WebLogicServer> <BEA-000362> <Server failed. Reason: Startup timed out>
<Notice> <WebLogicServer> <BEA-000365> <Server state changed to FAILED.>
<Error> <WebLogicServer> <BEA-000383> <A critical service failed. The server will shut itself down.>
<Notice> <WebLogicServer> <BEA-000365> <Server state changed to FORCE_SHUTTING_DOWN.>
<Notice> <Log Management> <BEA-170037> <The log monitoring service timer has been stopped.>
weblogic.wsee.WseeCoreMessages logWseeServiceHalting
INFO: The Wsee Service is halting
<Warning> <JMX> <BEA-149513> <JMX Connector Server stopped at service:jmx:iiop://<HOST>:8206/jndi/weblogic.management.mbeanservers.runtime.>
<Error> <Diagnostics> <BEA-320076> <Could not initialize index information for harvester data archive.
weblogic.store.PersistentStoreException: weblogic.store.PersistentStoreException: [Store:280031]The store named "WLS_DIAGNOSTICS" has not yet been opened.
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.readRecord(PersistentStoreDataArchive.java:711)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.recreateUnfinishedIndexPage(PersistentStoreDataArchive.java:641)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.readIndexInfo(PersistentStoreDataArchive.java:560)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.<init>(PersistentStoreDataArchive.java:385)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.<init>(PersistentStoreDataArchive.java:343)
Truncated. see log file for complete stacktrace
Caused By: weblogic.store.PersistentStoreException: [Store:280031]The store named "WLS_DIAGNOSTICS" has not yet been opened.
at weblogic.store.internal.PersistentStoreImpl.schedule(PersistentStoreImpl.java:723)
at weblogic.store.internal.PersistentStoreConnectionImpl.read(PersistentStoreConnectionImpl.java:182)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.readRecord(PersistentStoreDataArchive.java:706)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.recreateUnfinishedIndexPage(PersistentStoreDataArchive.java:641)
at weblogic.diagnostics.archive.wlstore.PersistentStoreDataArchive.readIndexInfo(PersistentStoreDataArchive.java:560)
Truncated. see log file for complete stacktrace


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Shutdown P6 Web Services
2. Attempt to restart the server

Changes

Cause

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