Auto Assignment Is Not Working (Doc ID 2912699.1)

Last updated on DECEMBER 05, 2022

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Auto Assignment is not working please assist accordingly.

Observations:

Some cases are auto assigned properly which are set to status_cd='NW' but some cases have the status_cd ='null' and those are not auto assigned.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Symptoms

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.