CCG Agent Configuration Fails With Error 'ORA-29549: class <AMAGENT>.am_get_os_name has changed, Java session state cleared' (Doc ID 2913904.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

On : 5.5.1 version, Integra Apps

CCG ERP Agent Configuration Failure

While configuring agent, getting following error.

ORA-29549: class AM_AGENT.am_get_os_name has changed, Java session state cleared
ORA-06512: at "<AMAGENT>.AM_JAVAUTIL_PKG", line 1433
ORA-06512: at "<AMAGENT>.AM_JAVAUTIL_PKG", line 138
ORA-06512: at "<AMAGENT>.AM_JAVAUTIL_PKG", line 47
ORA-06512: at "SYS.DBMS_SQL", line 1726
ORA-06512: at "<AMAGENT>.AM_JAVAUTIL_PKG", line 113
ORA-06512: at "<AMAGENT>.AM_JAVAUTIL_PKG", line 1403
Error configuring the instance. User-Defined Exception
ORA-29549: class <AMAGENT>.am_get_os_name has changed, Java session state cleared


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Administrator > ERP Instances.
2. Enter Agent details , Save and Configure.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot ERP configuration.

Cause

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