Unable to Search Payments with Payment Transaction Id for Non-suspended Payments in Billing Care (Doc ID 2922599.1)

Last updated on FEBRUARY 05, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Scenario:

Searching payments with payment transaction ID is not possible in Billing Care.
While one can search payments with their payment transaction ID for suspended payments, for non-suspended payments user is unable to search it.
In Payment Center, it is possible to search for regular payments as it has a checkbox option of 'Include Fully Allocated Payment', which is not there in Billing Care.
It is expected that Billing Care should also show the non suspended payments like it does in Payment Center.

Steps:

Create an account.
Make a payment using Payment Tool.
Take the transaction ID.
To search in Billing Care, in Suspense Payment tab, on left panel under 'Account', click on Add Filer, give the transaction ID in 'Payment Transaction ID'.
To search in Payment Center, click on 'Payment Search', give transaction ID in 'Transaction ID' tick the checkbox 'Include Fully Allocated Payment' and search.

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In this Document

Symptoms

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