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Agile e6 Server Installation Fails with Error "Ant Exeption Occurs!! Message:Createwinuser Failed" (Doc ID 2922786.1)

Last updated on JANUARY 28, 2023

Applies to:

Oracle Agile Engineering Data Management - Version and later
Information in this document applies to any platform.


When attempting to run the Agile e6 installer,  the following error shown in the installer GUI

"Ant exeption occurs!! Message"createwinuser failed"


On the installer_error.log, below message is displayed

Executing Command "createwinuser"
Properties: User: axalantrt, Group: , Home: , Fullname: ${plm.userdefinition.unpriv_fullname}, Comment: Unprivileged User for Agile EDM
** Trycatchexception: **
 ExtendedFail(1101):Error while creating a Windows User.
Adding the user 'axalantrt' failed with the Windows error code: 2245


The issue can be reproduced at will with the following steps:

  1. Start the installer.
  2. Select an Installation Set : Agile e6 Server
  3. Select New Installation and click Next.
  4. Select Server (Daemons, Application)  and Server (J2EE Components) and click Next.
  5. Proceed to enter fields in Daemon Component Configuration window, and click Next




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