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MSS 6.3.1| MSS Is Allowing To Pull Virtual Circuits In PSR Order When Its Already Present On EWO Order. (Doc ID 2923450.1)

Last updated on JANUARY 30, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.


MSS 6.3.1 version, PSR


In the Service Request Search window, when users try to do a New From on a PSR order, they are able to copy virtual circuits present on an open EWO or ISR even if the preference, Service Request > Allow Multiple Open Orders against Circuits, is set to N. 

MSS shouldn't allow to pull Virtual circuits in PSR order when  its present already on an EWO order.


Sample orders :
1-PSR = Order 123 (NEW )
   Engineering Work Order = 124 (CHANGE)
   PSR = Order : 125 (DISCONNECT)

2-Change EWO is raised for the circuit after completing the new PSR.

3-The user didn’t complete this EWO . Now while EWO is still open another PSR 125 was raised to Disconnect this Circuit .

The circuit in a change status, Record Issue in EWO order. The PSR was issued to Disconnect this EVC. MSS should not allow this to occur.


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