Sales Order Scheduling - Request Date Offsets Delivery Lead Time Using Ship Date, Want To Offset Using Arrival Date, What Setup is Missing? (Doc ID 2923592.1)

Last updated on JANUARY 25, 2023

Applies to:

Goal

NAV: Order Management (R) / Orders, Returns / Sales Orders

In a sales order, when scheduling the order, and when Delivery Lead Time is 5 days, we get two different results as shown:

Customer A shows Request date - Day 10 and Ship date is Day 10 and Arrival date Day 15 - this not the desired result.
Customer B shows Request date - Day 10 and Ship date is Day 5 and Arrival date Day 10 - this is the desired result.

What setup is required to achieve the desired result?
 

Solution

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