My Oracle Support Banner

Cancel Deal is Slow for Accounts with Many Cancelled Purchases (Doc ID 2925192.1)

Last updated on FEBRUARY 02, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version and later
Information in this document applies to any platform.


It is observed that while cancelling deal on accounts with large number of cancelled purchases, it is very slow, i.e.  It takes about 5 to 10 mins for and account with 12k cancelled purchases. This is causing timeouts from customer user interface (UI).

From CM logs with opcode stacks, one can see PCM_OP_SEARH on purchased_product without status, this results in getting all purchases and hence causing the slowness.


The steps are reproduced internally by running the following steps

1. Load basicISP pricelist
2. Create an account using customer center.
3. Purchase a deal.
4. Cancel the deal.
5. Purchase the deal again.
6. Cancel the deal again.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.