Historical Alerts Are Not Shown On ECM 8121 (Doc ID 2929918.1)

Last updated on FEBRUARY 27, 2023

Applies to:

Goal

We have recently migrated historical alerts from FCCM to ECM using the historical migration alerts utility but we don't see those alerts on the user interface in the search events page and Also they are not available in the relationship tab for the cases.

There is a folder historical_events_migration folder where the steps are mentioned. Both FCCM and ECM are on 8121 version.

All alerts have been populated in the fcc_events table.
We checked the query which gets fired when we click on search events. It checks for f_migrated_event flag as 'N' and the migrated events are put as 'Y'.
Can you please check if this is the issue and what can be the solution for that.
 

Solution

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