Htttp 403 Error On Save Event Promote To Case (Doc ID 2929935.1)

Last updated on FEBRUARY 27, 2023

Applies to:

Symptoms

htttp 403 error on Save event promote to case:

Workflow rest URL::::https://XXXXXX.YYYYY.com:29057/NLECM/rest-api/v1/PMFService/startWorkflowProcess
 PMF Service call started at 02/03/2023 14.58.59
PMF request hit with Input Params::{"SummaryPayload":{"infodom":"ECMINFODOM","segment":"","securitymap":{},"objecttype":"AML_SIM","locale":"en_US","userid":"TMMLAPI","objectid":"CA753092","applicationparams":{"Action":"CA9","ActionSequence":"9","UserSequence":"10121","ReviewId":"CA753092"}}}
java.lang.RuntimeException: Failed : HTTP error code : 403
at com.ofss.reveleus.cm.restService.RTCaseCreationRestService.saveEventsAndPromoteToCase(RTCaseCreationRestService.java:260)
at sun.reflect.GeneratedMethodAccessor935.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:124)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:167)
at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:176)
at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:79)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:469)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:391)
at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:80)
at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:253)
at or

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.