Incorrect Balance Reservations on Auto Topups (Doc ID 2932336.1)

Last updated on MARCH 06, 2023

Applies to:

Goal

After bundle change, when auto topups are granted, extra 0 balance auto topup bucket is created which is not expected

Steps:
1. Created a customer with Login: xxxx
customer ID: yyyyy , Balance ID: zzzzz
Bundle: abc (no auto topup discounts are not purchased here)
DA(Daily Allowance) balance : 10MB

2. Update request (request number: 1) with Requested Service Units (RSU):10MB
DA: Current balance: 10MB , Account Receivable(AR):10MB, Credit Request(CR): 0

3. Update request (request number: 2) UsedServiceUnit(USU):10MB
DA: Current balance: 10MB , AR:0MB, CR: 10MB

4. Change bundle to xyz (auto topup discounts are purchased here)
New DA balance is 0.

5. Update request (request number: 3) with USU:10MB
As DA balance is 0 and auto topup discounts are available, auto topup is triggered here
DA: Current balance: 0MB
balanceItemId = 5, current balance: 1014MB (10MB consumed and committed) , AR: 10MB, CR:0MB
But here an extra 0 balance bucket with no valid_to is created and 10MB is consumed which is not expected.

How to fix this extra bucket issue?

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.