Unable To Login To RDC Onsite Test Mode ( 'Spinning Clock' Appears / 'Login' URL Changes To 'Logout' In Browser 'Address Bar').
(Doc ID 2934812.1)
Last updated on MARCH 14, 2023
Applies to:
Oracle Clinical Remote Data Capture Option - Version 5.2.0 and laterInformation in this document applies to any platform.
Symptoms
1)
Unable to log into RDC Onsite Test Mode i.e. user:
- navigates to RDC Login page
- specifies username and password
- clicks on [Login] button
Now a 'Spinning Clock' appears and the 'Login' URL changes to 'Logout' in the browser 'address bar' i.e.
2)
RDC 'Prod Mode' URL works fine and user can login successfully ( https://server.domain/rdcadfsrnd/faces/Login ).
Changes
Upgraded to RDC 5.4 / used previous release configured Test Mode URL.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |