Due Date History Tab Is Incorrect (Doc ID 2938373.1)

Last updated on APRIL 03, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Due Date History tab is showing that there is a balance due on the account even though the summary and balance tab are current ($0). We have also checked that the payment received did pay all open balances and distributed correctly.

We need to understand why the Due Date History tab is not being updated correctly when a payment is received.

EXPECTED BEHAVIOR
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Due date history tab should update correctly.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an account
2. Generate 1 bill and verify the CTD & YTD balances
3. Make a payment on the account and verify the CTD & YTD balances
4. Generate next bill and verify the CTD & YTD balances
5. Make excess payment on the account
6. After few days Reverse the excess payment

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users having issue with due date history.

Cause

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