Unable to Add Multiple Selected Circuits on ISR Order Clicking APPLY First Then OK (Doc ID 2939814.1)

Last updated on JULY 13, 2023

Applies to:

Symptoms

Unable to add multiple circuits on an Internal Service Request (ISR) order. The application only added 1 of the 24 circuits multi-selected in the "Select Connection for Change" window (w_asr_ecckt_chg_disc_maintenance) after clicking Apply the OK.

Recreation Steps

1. Order Management.

2. New Internal Service Request.

3. Enter data on Administration tab (used Request Type: F-Facility, Activity: C-Change, Number of Circuits: 24).

4. Click Save.

5. Click Circuits tab.

    * Note "Number of Circuits Requested" value at the bottom right of the order is the same entered on the Administration tab.

6. Click the add icon "|=|" at the bottom of the order.

7. Retrieve the desired "Number of Circuits Requested" in the "Select Connection for Change" window.

8. Multi-select/highlight the rows for the "Number of Circuits Requested".

9. Click the APPLY button then click the OK button.

    * Note only 1 of the 24 selected circuits was added to the order.

Changes

Cause

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