CustomerUpdater Timeout During Rerating (Doc ID 2940800.1)

Last updated on APRIL 13, 2023

Applies to:

Symptoms

On : 12.0.0.5.0 version, Customer data management

When attempting to rerate a batch of 1000 migrated accounts
the following error occurs.

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:

1. Customer is migrating customer's data from their legacy system to BRM.
2. They took some x customers data dump from Aug month and loaded to BRM vai CMT
3. passed the usage and run the billing for the current cycle in BRM after moving the pvt to end of cycle(30th Aug)
4. Now trying do the rerate from 1st Aug.
5. Select 4500 customer and put in to a file and pass the same to pin_rerate with -m option.
like
a) pin_rerate -m <file name> -t <1st Aug>
b) pin_rerate -process jobs

Abbreviations :
BRM - Oracle Communications Billing and Revenue Management
ECE  - Elastic Charging Engine
CMT - Conversion Manager

Changes

Cause

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