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Customer Order Quantity Is Not Reserved For Warehouse Delivery To Store. (Doc ID 2942133.1)

Last updated on APRIL 13, 2023

Applies to:

Oracle Retail Store Inventory Management - Version 14.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 14.1.3 version, CUSTOMER ORDER MANAGEMENT

ACTUAL BEHAVIOR
-----------------------
Customer Order quantities are not getting reserved on receipt of ASNIn (ASNOut -> ASNIn) message from Warehouse to Store with WAREHOUSE_AUTO_RECEIVE set to "External Message" and RESERVE_CUSTOMER_ORDER_INVENTORY_UPON_RECEIVING set to TRUE.

EXPECTED BEHAVIOR
-----------------------
QUANTITY_CUSTOMER_RESERVE in DB should have the correct value after order from RMS

BUSINESS IMPACT
-----------------------

The data in STORE_ITEM_STOCK table didn't showed the correct value of the 'QUANTITY_CUSTOMER_RESERVE' after RMS ASNInCre coming to SIM

Cause

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In this Document
Symptoms
Cause
Solution
References


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