Customer Order Quantity Is Not Reserved For Warehouse Delivery To Store.
(Doc ID 2942133.1)
Last updated on APRIL 13, 2023
Applies to:
Oracle Retail Store Inventory Management - Version 14.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 14.1.3 version, CUSTOMER ORDER MANAGEMENT
ACTUAL BEHAVIOR
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Customer Order quantities are not getting reserved on receipt of ASNIn (ASNOut -> ASNIn) message from Warehouse to Store with WAREHOUSE_AUTO_RECEIVE set to "External Message" and RESERVE_CUSTOMER_ORDER_INVENTORY_UPON_RECEIVING set to TRUE.
EXPECTED BEHAVIOR
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QUANTITY_CUSTOMER_RESERVE in DB should have the correct value after order from RMS
BUSINESS IMPACT
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The data in STORE_ITEM_STOCK table didn't showed the correct value of the 'QUANTITY_CUSTOMER_RESERVE' after RMS ASNInCre coming to SIM
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |