Billing Care: Not Able to Allocate Amount to Multiple Bills by Negative Balance Transfer (Doc ID 2943549.1)

Last updated on APRIL 20, 2023

Applies to:

Symptoms

In billing care, one is not able to allocate amount to multiple bills by Negative Balance Transfer from another bill.

The same error is seen when use opcode PCM_OP_AR_BILL_CREDIT_TRANSFER to transfer to multiple bills in the same account.

ERROR
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STEPS
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The issue can be reproduced at will with the following steps:

1. Create an account
2. Move pin_virtual_time (pvt) one month -> Generate 1st Bill
3. Apply full payment.
4. Apply event adjustment to one of the event.
5. Move pvt + 1 month to generate second bill
6. Move pvt + 1 month to generate third bill
7. Move pvt + 1 month to generate fourth bill
8. Apply "Negative Balance Transfer" from 1st bill to all other months bill: from Bill->Actions->Negative Balance Transfer tab

Cause

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