ECE Cache Issue - Billing Accounts Not Getting Synced
(Doc ID 2945650.1)
Last updated on MAY 03, 2023
Applies to:
Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.8.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.3.0.8.16 version, Customer data management
ECE cache for some Customer is not getting returned . Whenever user trying to query the Customer cache in CohQL it is returning the below error.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Select the account one is getting error while reading from Customer cache in CohQL
2. Try to make payment for the same.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |