Resolve Popup is Blank When Trying to Resolve Discrepancy For Multiple Records With Different Item/Invoice/Location (Doc ID 2945922.1)

Last updated on MAY 03, 2023

Applies to:

Symptoms

Resolve popup in Discrepancy Review List screen is blank when trying to resolve discrepancy for multiple records with different item/invoice/location.

Steps to Recreate:

1. Setup MATCH_KEY = 'POL'.
2. Create a Purchase Order (PO) with multiple items at multiple locations.
3. Ship and receive the PO for partial quantity at all locations.
4. Create invoices for all locations with quantity discrepancy.
5. Run reimautomatch batch and notice that quantity discrepancy was generated for all items.
6. Navigate to Discrepancy Review List screen and search the data using the above PO.
7. Select all records and click 'Resolve' button.
8. Notice that Resolve popup is blank. It doesn't show option to select reason code.
9. Try selecting different records and observe the changes in Resolve popup.
10. Repeat the testing with MATCH_KEY = 'PO' and observe the differences.
    
    

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.