Multiple Sesssion Login in a Load Balancer Setup (Doc ID 2946025.1)

Last updated on MAY 07, 2023

Applies to:

Symptoms

On : 8.1.2.1 version

ACTUAL BEHAVIOR
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On a Load Balance configured Environment, and Allow user to log in from multiple machines is disabled.

when a logged in user tries to login from another browser from the same machine/another machine initially it says user already login and when we click OK and re try logging in, its allows to login.

EXPECTED BEHAVIOR
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user should not be allowed to login simultaneously from a new browser/machine

STEPS
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The issue can be reproduced at will with the following steps on a load balancer setup :

1)disable Allow user to log in from multiple machines by logging in as sysadmn

2) Then re-login with the load balancer URL from one browser

3)In the same machine use a different browser or try from a different machine and login with the same use as step 2, here user gets a pop up saying user Already logged in(Refer attached screenshot)

4)On click of ok, it re-directs to Login page and upon providing the user id and password, user gets logged in successfully.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users are able to login simultaneously

Changes

This functionality is tested post Upgrade to 8.1.2.1

Cause

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