Proration Not Happening When Product Purchased And Cancelled Within First Bill Cycle (Doc ID 2946028.1)

Last updated on DECEMBER 23, 2024

Applies to:

Symptoms

In Billing and Revenue Management (BRM 12.0 PS8), proration not applying when product purchased and cancelled within the first bill cycle.

Product created with following properties:

When Purchased mid-cycle: Prorate.
When Cancelled mid-cycle: Prorate.
When the Cycle changes : Prorate.

It is observed that, when customer purchased a product in a bill cycle, and cancel the product (with in a few days) in same bill cycle, Proration is not applied. 

Replication Steps:
1. Create an account [Bill Cycle: 01-Mar TO 01-Apr].
2. Monthly cycle forward(MRC) product purchased from beginning of first bill cycle i.e. 01-Mar [Product has MRC of 100$) .
3. Product terminated fffective 15-Mar, This action is expected to Prorate the MRC, but it is not prorating.
3. Account billed on 01-Apr, Bill is produced with 100$ MRC charge [Which is not expected since product is not active for the full month].
 
Current result : No proration applied for MRC product when cancelled in the middle of bill cycle

Expected result : Proration should apply.

  

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.