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Balance Sync Issue In ECE During Plan Transition (Doc ID 2946352.1)

Last updated on MAY 02, 2023

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Billing and Revenue Management (BRM) and Elastic Charging Engine (ECE) 12.0.0.4.0 version integrated setup,

ACTUAL BEHAVIOR
---------------

Post plan transition and during Billing on Billing Day of Month (BDOM), the currency balance is not getting synchronized in ECE.

EXPECTED BEHAVIOR
-----------------------

The Currency Balance should get synchronized to ECE after Billing

STEPS:
-----------------------

1. On 12 PS4 ECE-BRM Integrated setup, Create a postpaid Account with Plan A having a Monthly Cycle Forward Event with cycle arrear charges.
2. Do Plan transition in mid of Billing Cycle m BRM (Cancel the existing Plan and purchase new Plan)
3. Move pvt to BDOM and run billing.
4. Verify the charges and make sure it include both the old plan arrears charges and new plan arrears charges in BRM and ECE


Post plan transition and first billing on BDOM, the currency balance in BRM and ECE are showing differently. The BRM balance is correct but same is not synced to ECE.

Cause

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In this Document
Symptoms
Cause
Solution
References


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