Rate Analysis Skips And Value Is Always Zero (Doc ID 2946600.1)

Last updated on MAY 03, 2023

Applies to:

Goal

On: 2.7.0.3.0 version, ENV - Environment

Rate Analysis skips and the value is always zero

Using the IWS the amounts are always zero, wherein in the SA Billing History the correct amount is displayed.

STEPS
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The issue can be reproduced at will with the following steps:
Issue Description
Why is the bill for acct 9979624332 usage period from 6/29/2022 – 7/29/2022 showing as zero
in the rate compared to when in CCB it shows a bill for $24.79? but it has Custom and Base Rate
Analysis of the value is equal to zero.

1. Using the Custom Rate Analysis
I noticed that there is an error in the response in the IWS. Another value is valid.

2. Using the Base Rate Analysis WX-RateAnlys
We also encounter the same error. even though we tried to enter a valid value. It always skips
and the value is always 0
 

Solution

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