'data capture error null' Appears When Saving A CRF (For A New Patient That Has No Data Entered). (Doc ID 2950023.1)

Last updated on JUNE 14, 2024

Applies to:

Symptoms

1)
RDC Onsite: enter CRF for a new patient that has no data entered => below appears on the screen when doing a save complete of the CRF:

Error
The data entry window has encountered an unexpected error and will shut down.
If the problem recurs, please report the following information for diagnostic
purposes:
Log code 7472969299, data capture error null.

2)
The '74729692993847114795564970149.dump' file created on the RDC Application Server contains below error:

#Starting dump of context parameters for failureId: 7472969299
#------------------------------------------------------------------

refids=xxxx
803355,sxxxs@ocxxx.xxx.xxx.xxx.com,7xxxx7
677100,2023May19050913493

#------------------------------------------------------------------

Exception Details:Error in DCAPI Module: WriteRdciRdcm - -1:Failure returned by database package. 
WriteRdciRdcm - 
-1:from WriteRdciRdcm. WriteRdciRdcm -
-1:from WriteRdciRdcm. PostToDB - 
-1:from PostToDB. RdciTrg_PreInsert -
-1:ORA-06502: PL/SQL: numeric or value error: character string buffer too small. AddActualEventRdci - 
-1:--.
oracle.pharma.rdc.de.exception.FailedOperationException: Error in DCAPI Module: WriteRdciRdcm - 
-1:Failure returned by database package.
WriteRdciRdcm - 
-1:from WriteRdciRdcm. WriteRdciRdcm - 
-1:from WriteRdciRdcm.
PostToDB - 
-1:from PostToDB. RdciTrg_PreInsert - 
-1:ORA-06502: PL/SQL: numeric or value error: character string buffer too small. AddActualEventRdci
- -1:--.
at oracle.pharma.rdc.de.service.dcs.DciFormData.doDocSave(DciFormData.java:3177)
at oracle.pharma.rdc.de.service.dcs.DciFormData.doDocSave(DciFormData.java:2963)
at oracle.pharma.rdc.de.service.dcs.DciFormData.processDocCommands(DciFormData.java:8115)
at oracle.pharma.rdc.de.service.dcs.DciFormData.processCommand(DciFormData.java:8304)
at oracle.pharma.rdc.de.service.dcs.DataCaptureService.performAction(DataCaptureService.java:322)
etc 

Changes

Cause

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