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MetaSolv Solution Application Only Displays White Screen After Login After Security Changes Made to the tbs.exe Client Machines (Doc ID 2950926.1)

Last updated on AUGUST 26, 2024

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

Users receive a blank white screen immediately after logon instead of the Navbar/My Navbar and My Desktop. The Background Processor and Interfaces applications are working. Clients that were already connected started to receive the "Unable to communicate with application server" error.

Changes

Customer disabled the browser's TLS 1.0 & 1.1 Advanced Security Internet Properties on all computers. 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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