User Account Summary and License Manager Counts Do Not Match
(Doc ID 2951270.1)
Last updated on JUNE 02, 2023
Applies to:
Primavera Unifier - Version 10.0 and laterPrimavera Unifier Cloud Service - Version 10.0 and later
Information in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
The User Account Summary (UAS) count is reporting a different number of users from the License Manager list.
EXPECTED BEHAVIOR
The License Manager and User Account Summary count should match counts except for the integration user.
STEPS TO REPRODUCE:
- Log in to Unifier environment.
- Navigate to Company Workspace > System Info > System Reports > User Account Summary> Run Report.
- Navigate to Company Workspace > General Administration > License Manager.
- Observe it shows more users on the User Account Summary than expected from License Manager.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |