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User Account Summary and License Manager Counts Do Not Match (Doc ID 2951270.1)

Last updated on JUNE 02, 2023

Applies to:

Primavera Unifier - Version 10.0 and later
Primavera Unifier Cloud Service - Version 10.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

The User Account Summary (UAS) count is reporting a different number of users from the License Manager list.


EXPECTED BEHAVIOR

The License Manager and User Account Summary count should match counts except for the integration user.

 

STEPS TO REPRODUCE:

  1. Log in to Unifier environment.
  2. Navigate to Company Workspace > System Info > System Reports > User Account Summary> Run Report.
  3. Navigate to Company Workspace > General Administration > License Manager.
  4. Observe it shows more users on the User Account Summary than expected from License Manager.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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