Exception 'Password is incorrect or service is not open' When Testing Using Bluedoor Diagnostics 'Receive email' Function (Doc ID 2951370.1)

Last updated on MAY 29, 2023

Applies to:

Symptoms

^{Self-hosted Unifier, in Unifier Configurator Email Tab, with the correct inbound e-mail account and password, the test connection successful.}

<sup>But the test fails when testing the 'Receive email' function in the bluedoor Diagnostics node. The following error occurs in start server log:

Exception
"javax.mail.AuthenticationFailedException: LOGIN Login error, user name or password error at com.sun.mail.imap.IMAPStore.protocolConnect(IMAPStore.java:732)"

The issue can be reproduced at will with the following steps:</sup>

1. ^{The administrator sets the inbound e-mail server with the correct username and password in the Unifier Configurator}
2. ^{The Test inbound e-mail connection shows successful}
3. ^{Start the Unifier server with this new ear file deployed successfully}
4. ^{Log into Unifier bluedoor admin console > Diagnostics > Receive email}
5. ^{The console log shows that the inbound email authentication failed with an exception.}

Cause