Suspense/Multi-Suspense Tabs Drop Info If Toggling Between Activity Details and Suspense Tabs (Doc ID 2951568.1)

Last updated on JUNE 02, 2023

Applies to:

Symptoms

On : 11.3.1.1 version, General

ACTUAL BEHAVIOR
---------------
Suspense and Multi-Suspense tabs lose their information if toggling between their tab and the Details tab of a Transaction.

When the Suspense or Multi-Suspense tags are used in a Transaction, that creates the Suspense tab on an Activity.
If a user is on the Suspense tab and they enter in the Suspense Details, if they then go back over to the details tab of the Activity and back to Suspense tab, all of the Suspense Details have been wiped out.


EXPECTED BEHAVIOR
-----------------------
Toggling between tabs in an activity should not wipe out the Suspense Details.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add Multi-Suspense or Suspense tags to a Transaction.
2. Open the Transaction and click on the Suspense tab.
3. Enter a Suspense number.
4. Go back to the Detail tab.
5. Go back to the Suspense tab.
6. Notice that the Suspense tab is now cleared of the information/details.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.