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Application Crashes with Error Number 39 Immediately After Double-clicking the Circuit in Service Request Connections Window Opened from the CKTID Task (Doc ID 2953822.1)

Last updated on JUNE 07, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

The application crashes with an Error Number 39 immediately after double-clicking the circuit in the Service Request Connections window (w_psr_ecckt_list) opened from the CKTID task.

   

Error text

Error Number 39.
Error text = Error accessing external object property
circuit_location_id_lso_a at line 112 in function
of_set_locations of object w_circuit_order_maint..
Window/Menu/Object = w_circuit_order_maint.
Error Object/Control = w_circuit_order_maint.
Script = of_set_locations.
Line in Script = 112.

 

Image of error


 

 

NOTE: The behavior was observed while attempting to determine why the CKTID task would not complete for the error below as it appeared all the service items for connections on the PSR order had their Circuit IDs generated.

Error text

The circuits for this service request are not complete.
Please complete (or reverse if the order has been cancelled) the
required engineering before completing this task.

The CKTID on row# <NBR> is violating the constraint.

The order number is <NBR>.
The Circuit ID is <EXCHANGE CARRIER CIRCUIT ID>.

Image of error

 

Cause

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In this Document
Symptoms
Cause
Solution


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