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Same Analyst1 Allowed To Take Action On CS Alert Twice In 4-Eye WF (Doc ID 2955637.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.2.0 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce :

Step 1 : Open any CS alert

Step 2 : Recommend for TRUE MATCH ( As part of 4-eye)

Step 3 : Again the same user able to enter in to alert and escalated it.

Issue Encountered :

User reported issue that Zipper should not allow the same analyst to pick up the alert as analyst 2 (4-eye) when they already worked this alert as analyst 1 (2-eye)

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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