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Issue Connecting To Case Management Via Watchlist Screening Application (Doc ID 2955708.1)

Last updated on JUNE 21, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.2.0 and later
Information in this document applies to any platform.

Symptoms

Steps to reproduce :

Step 1 : Login to EDQ Lauchnpad

Step 2 : Open customer screening.

Step 3 : Provide values and click on search and click on matches generated which open Case management.

Issue Encountered :

User reported issue in OWS case management screen as below.

The Case Management application shows "Please Wait" and does not open the alert selected, apparently freezing.

Changes

NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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