Siemens NetManager Cartridge NE Goes Into Connecting State With Error (Doc ID 2955875.1)

Last updated on JUNE 16, 2023

Applies to:

Symptoms

On ASAP 7.4 version, Siemens Cartridge:

Siemens NetManager cartridge NE goes into Connecting state with following error:

ASAP.Console log:
Caused by: java.lang.ClassNotFoundException: org.codehaus.stax2.ri.evt.BaseEventImpl
       at java.net.URLClassLoader.findClass(URLClassLoader.java:387)
       at java.lang.ClassLoader.loadClass(ClassLoader.java:418)
       at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:355)
       at java.lang.ClassLoader.loadClass(ClassLoader.java:351)
       ... 69 more

JNEP log:
>> 133042.983:Connection handler [IP-ADDRESS]-36380:LOW :<>:
: (DEBUG) SiNetManagerConnection.connect(): com.mslv.activation.cartridge.si.netmanager.x7_0.helper.ProvCartridgeException: DatabaseClient: Failed to get parameter RECEIVER_SERVER_RESTART from TBL_NETMANAGER_7_0_PARAM
       at com.mslv.activation.cartridge.si.netmanager.x7_0.helper.DatabaseClient.getParam(DatabaseClient.java:164)
       at com.mslv.activation.cartridge.si.netmanager.x7_0.helper.DatabaseClient.getReceiverServerRestart(DatabaseClient.java:120)
       at com.mslv.activation.cartridge.si.netmanager.x7_0.SiNetManagerConnection.connect(SiNetManagerConnection.java:163)
       at com.mslv.activation.jinterpreter.NEConnection.doConnect(NEConnection.java:318)
       at com.mslv.activation.jinterpreter.JInterpConnection.NEConnect(JInterpConnection.java:453)
       at com.mslv.activation.jinterpreter.JInterpConnection.handleMessage(JInterpConnection.java:141)
       at com.mslv.activation.server.ConnectionHandler.run(ConnectionHandler.java:251)

Although there were entries in TBL_NETMANAGER_7_0_PARAM table of NEP schema.

Changes

Cause

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