Case Print PDF Is Not Working in ECM 8123 (Doc ID 2957498.1)

Last updated on JUNE 29, 2023

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Goal

Open any cases and click on print button.
Select the required entities listed (Account & Customer)
Click on View PDF button

Case page refresh to blank page and PDF is also not getting downloaded.

Getting below error in UMM logs. Attached all logs for your reference, would need advise on how to fix this.
[REPORTSFORCASE_JSP] ORA-01789: query block has incorrect number of result columns

Solution

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Goal

Solution

References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.

Case Print PDF Is Not Working in ECM 8123 (Doc ID 2957498.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!