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Package Charge Not Applied After Subscriber Activation (Doc ID 2959182.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.5.0 and later
Information in this document applies to any platform.

Goal

 After subscriber reconnection from SUSPENDED to ACTIVE state, the package charge was not applied upon reactivation.

 

Steps followed:
------------------
1. Create a customer with bill day on BillDay=1;
    -> create_t=26-05-2023 -> by PCM_OP_CUST_COMMIT_CUSTOMER
2. Add a package to customer (it's a package with a lot of products and discounts).
    -> create_t=26-05-2023 -> PCM_OP_CUST_COMMIT_CUSTOMER
3. PVT three days ahead-> pvt=29-05-2023
4. Inactivate the account
    -> PCM_OP_CUST_SET_STATUS
5. PVT to next bill-day and run bill:
    -> pvt=02-06-2023 01:00:00 -> PCM_OP_BILL_MAKE_BILL
6. PVT after some hours and activate the account:
    -> pvt=02-06-2023 08:30:45 -> PCM_OP_CUST_SET_STATUS
    -> here it can be seen an impact on one product with 0;
7. PVT to the next bill Day and run the bill:
    -> pvt=02-07-2023
    -> the tax is applied --> OK.

PROBLEM: in the interval: 02-06-2023 08:30:45 and 02-07-2023(next bill- point 7), the account was ACTIVE and the charge was not applied.


EXPECTATION: Charge has to be applied in the interval 02-06-2023 08:30:45 and 02-07-2023(next bill- point 7). Moreover, charge to be applied after account activation.

Solution

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In this Document
Goal
Solution
References


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