Queue Not Working Properly (Doc ID 2960977.1)

Last updated on JULY 18, 2023

Applies to:

Oracle Financial Services Customer Screening - Version 8.1.2 and later
Information in this document applies to any platform.

Queue Not working Properly

Steps to reproduce:

1. Access the CS application.

2. Click on Queue management.

3. Click on the Queue.

4. Open the alert and click on next.

Expected result:

The alert should show the highest match score in descending order(As the same configuration was done during the Queue configuration)

Actual result:
The alerts are not showing based on the match score.

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In this Document

Symptoms

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