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MSS 6.3.1 | Unable To Pull Customer Account By Telephone Number (Doc ID 2961197.1)

Last updated on JULY 18, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

MSS 6.3.1 version, Customer Account Search
 
In the Customer Account Search window, users are not able to search for Customer Accounts by Telephone number if the Customer's country is Canada.

 


Steps To Replicate The Issue
 
Customer Account Screen > Search by Telephone Number >Provide NPA and hit Search
we get the below error :
" No matches were found for your search"

Cause

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In this Document
Symptoms
Cause
Solution
References


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