MSS 6.3.1 | Unable To Pull Customer Account By Telephone Number
(Doc ID 2961197.1)
Last updated on JULY 18, 2023
Applies to:
Oracle Communications MetaSolv Solution - Version 6.3.1 and laterInformation in this document applies to any platform.
Symptoms
MSS 6.3.1 version, Customer Account Search
In the Customer Account Search window, users are not able to search for Customer Accounts by Telephone number if the Customer's country is Canada.
Steps To Replicate The Issue
Customer Account Screen > Search by Telephone Number >Provide NPA and hit Search
we get the below error :
" No matches were found for your search"
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |