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MSS 6.3.1 | Pre-order Plans Do Not Allow For Tasks To Be Re-opened During Supplement Processing. (Doc ID 2961200.1)

Last updated on JULY 18, 2023

Applies to:

Oracle Communications MetaSolv Solution - Version 6.3.1 and later
Information in this document applies to any platform.

Symptoms

MSS 6.3.1 version, Work Management
 
When supplement cancelling a PSR order that has pre-order plan tasks, users are not able to re-open a completed pre-order plan task.

 

Steps To Replicate The Issue:
 
1-Raise a sample PSR Order .
2-Attach a Pre-Order Plan .
3-Complet one/more task .
4-Supplement Cancel the Order and notice that there is NO Reopen Task Check Box against the Task which was completed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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