MSS 6.3.1 | Pre-order Plans Do Not Allow For Tasks To Be Re-opened During Supplement Processing.
(Doc ID 2961200.1)
Last updated on JULY 18, 2023
Applies to:
Oracle Communications MetaSolv Solution - Version 6.3.1 and laterInformation in this document applies to any platform.
Symptoms
MSS 6.3.1 version, Work Management
When supplement cancelling a PSR order that has pre-order plan tasks, users are not able to re-open a completed pre-order plan task.
Steps To Replicate The Issue:
1-Raise a sample PSR Order .
2-Attach a Pre-Order Plan .
3-Complet one/more task .
4-Supplement Cancel the Order and notice that there is NO Reopen Task Check Box against the Task which was completed.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |