Error "Integrator key / Client Secret / Token combination is not correct" Occurs Periodically, and the DocuSign Token Must Be Regenerated Each Time
(Doc ID 2961547.1)
Last updated on NOVEMBER 08, 2023
Applies to:
Primavera Unifier - Version 21.12.8.0 to 21.12.15.0 [Release 21.12]Primavera Unifier - Version 22.12 to 22.12.5.0 [Release 22.12]
Primavera Unifier Cloud Service - Version 23.1 to 21.6 [Release 23.1 to 21.6]
Information in this document applies to any platform.
Symptoms
A DocuSign token must be regenerated periodically when the following error occurs:
Integrator key / Client Secret / Token combination is not correct.
Something similar to the following error can also be seen in the unifier.log file:
####unifier_log <date-time stamp> <D> #t<[ACTIVE] ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'>
#x<[...]> #z<> #c<skire.dm.esign.docusign.DocusignConnection> Error Code:400; Error Message:{"error":"invalid_grant","error_description":"expired_client_token"}
The issue can be reproduced at will using the following steps:
- In Unifier select Edit > Company > E-Signatures.
- Click Test Connection.
- Note the reported error.
Cause
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